Measurement Planning

An important component of quality improvement is clarifying and measuring what is important to an organization. Organizations need to determine, for example, the relative importance of shareholder value, customer satisfaction, market share, revenue, profit, growth, etc.  Educational institutions need to balance the desire to improve learning outcomes, student satisfaction, and financial and operational performance. Gemini Group can assist you design measures that are:

· Valid—Measure what you intend

· Reliable—Provide consistent measurement

· Scalable—Can be meaningfully compared